Complaints Procedure

Clients may have the right to complain to the Legal Ombudsman about the services provided by Milena Radoycheva individually and have the right to complain to the SRA about Milena’s professional conduct but clients may not complain to the Legal Ombudsman or the SRA about MR&T Advisory itself.

If you have any concerns with the services provided by Milena:

  1. you must contact Milena and complain as soon as possible, being clear on what the issue is and how you would like it to be resolved;
  2. Milena must respond to you as quickly as possible and will make all reasonable efforts to find a satisfactory solution to the complaint within eight weeks;
  3. if after eight weeks you are not satisfied with the response then you may be able to complain to the Legal Ombudsman which deals with poor service, such as: delayed or unclear communication, problems with bills, loss of documents.

                The Legal Ombudsman can be contacted by:

                – calling them on 0300 555 0333

                – emailing them at enquiries@legalombudsman.org.uk

                For more information, please see the Legal Ombudsman’s website – https://www.legalombudsman.org.uk/

If your complaint relates to Milena’s conduct (e.g. dishonesty, fraud, discrimination) then you may report Milena to the Solicitors Regulations Authority.

 

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